Interspire Knowledge Manager is the worlds No1 FAQ and knowledgebase software. Small companies spend a large amount of money on customer support and technical support calls. Routine customer service questions take up valuable customer service time. Knowledge Manager is the first point of contact for your customer who is happy to find what they are looking for without wasting time or waiting for a customer service response.

• reduce email volume by 60%
• reduce phone calls to your support line
• handle common issues freeing up your support reps valuable time
• help customers find answers to questions quickly and easily
• provide 24/7 assistance even when your business is closed
• serve as a parallel resource for your service staff while they are on the phone with your client.

Applications

Ecommerce Websites
- Shipping rates and charges
- Refund policies

Software Companies
- Technical support questions
- Hardware requirements

Hardware Manufacturers
- Product documentation
- Operating instructions

Web Hosting Providers
- Web server administration questions
- eMail set up - how to guides
- Technical support questions

Corporate Websites
- Commonly asked questions
- Product information
- Office hours

Schools and Universities
- Student enquiries
- Course and enrollment information

Would you like to reduce your staff training time? Knowledge Manager reduces training time by organizing all pertinent information within easy reach. Policies, standard procedures and documentation can now be stored and accessed by appropriate staff.

Knowledge built up over years can be accumulated in a knowledge base adding to the value of your corporation.

Knowledge manager is web based, easy to use and does not require training. It has a built in, easy to use WYSIWYG editor making editing a breeze and enjoyable. It supports multiple logins and unlimited articles.

Knowledge manager can be integrated into your own web site very easily.

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